How will I know when my item is shipped?
  • You will receive an email with your tracking number within 24-48 hours of your purchase.
What is your turn around time?
  • Custom Wigs: 5-7 business days.
  • Premade Wigs: 3-5 business days.
  • Ready to Ship Wigs: 1-3 business days.
  • Closure Replacement: 2-4 business days.
  • Unit Customization: 2-4 business days.
  • Unit Makeover: 2-4 business days.
  • Accessories: 1-3 business days.
  • Hair Essentials: 1-3 business days.
  • Monday-Friday are business days.
  • Expect delays during holidays.
I've never worn a wig before, what do you recommend?
  • Our Closure Wigs are completely glueless, no adhesive required. You can literally throw it on and go style no additional work required.
Do units come with bleached knots?
  • Yes, your unit will come fully customized with bleached knots and a pre-plucked hairline. Expect for premade wigs!
How long will this unit last?
  • With good maintenance, your custom unit can last a minimum of one year, but typically last 2 years or longer.
Are your extensions 100% virgin hair?
  • Yes, our extensions are 100% Virgin Hair, which means that they can be bleached, dyed, colored customized and styled.
Do you ship internationally?
  • We currently do not offer international shipping.
Do you offer rush shipping?
  • No, we do not offer rush shipping.
How do I find out my measurements?
  • For measurements, please follow the chart below or email us at:
Does my wig come with an elastic band?
  • All units come with an adjustable elastic band. The elastic band is also removable therefore you have the option to apply the unit with glue or wear it glueless.
  • What is the best way to contact you?
    • Please email us at Please allow 6-12 hours for a response.